Our 30 day happiness guarantee
We want you to love your Sippals. If you don't, you can request a refund within 30 days of receiving your order.
How to request a refund
Email us at Contact@sippals.shop with your order number and the reason for your request. We reply within 24 hours.
Change of mind
If you've changed your mind, we'll refund the full price of your plush once it's returned to us unused and in its original condition. Return shipping costs are covered by you, and we'll send you the return address when you contact us.
Damaged or faulty items
If your plush arrives damaged or faulty, just email us a photo within 30 days. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to send anything back.
Lost orders
If your tracking shows no movement for 30 days, or your order hasn't arrived within 30 days of the estimated delivery window, contact us and we'll send a replacement or issue a full refund.
When you'll get your money
Approved refunds go back to your original payment method within 5 to 10 working days. Your bank may take a little longer to show it.
Questions?
Email Contact@sippals.shop and we'll sort it out.